Refund policy

RETURNS

We will gladly accept returns/exchanges on any items that are in their original, unused, unopened, or unworn condition along with all packaging.

Please email lotusflowercandlecollective@gmail.com within 7 days of your order arriving and we will issue you a Return Identification Number. We require that your item is returned within 10 days of receiving your Return Identification Number. Please note that all returns that do not meet the 7 day requirement for requesting a Return Identification Number will only be considered for online store credit/exchange and no refund will be given.

If you decide to return an item(s) to Lotus Flower Candle Collective, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package.  Please note that this amount will be subtracted from your merchandise refund.

 Upon acceptance of the merchandise for return, we will process your refund within 10 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above.  Items that appear used or worn upon inspection are not eligible for refunds or exchanges.